We welcome applicants from across Tasmania. The role offers flexibility to work from various locations statewide, Hobart, Launceston, Devonport, or Burnie.

The Team:

• The team is tasked with managing and supporting the digital workplace environment across the Department of Health Tasmania. Its scope includes:

• Microsoft 365 management: Ensuring productive and secure collaboration services.
• Standard Operating Environment deployment: Configuring and maintaining a consistent baseline across end-user devices.
• Cloud infrastructure oversight: Managing scalable, secure environments supporting Day-to-day operations.
• Mobile Device Management (MDM): Administering policies and tools for secure mobile access.

• Their collective goal is to deliver a secure, reliable, and efficient digital ecosystem that supports healthcare staff and service delivery across Tasmania.

  The Role:

  Management & Leadership Focused:

• We are seeking a highly capable people leader to join the Department of Health as an ICT SOE Manager. This role is responsible for the leadership and performance of a statewide SOE services function operating in a 24×7 environment, ensuring services are reliable, customer-focused, and aligned with organisational priorities.
• The role has a strong managerial and leadership focus, with accountability for building a high performing, engaged workforce, driving operational excellence, and ensuring application services effectively support the Department’s strategic objectives. The ICT SOE Manager acts as a key interface between business stakeholders and technical delivery teams, ensuring service outcomes meet agreed expectations and deliver tangible value.

• Role Scope and Focus:

• The ICT SOE Manager leads, directs, and monitors the work of one or more specialist teams and/or work programs. The role is accountable for setting clear direction, establishing priorities, and coordinating resources to deliver accurate, reliable, and targeted service outcomes that meet customer requirements and branch service standards.
• The role contributes to the development and execution of strategy and has shared accountability for the effective delivery of agreed strategic initiatives and the unit business plan, ensuring priorities are translated into practical, achievable operational outcomes. The role maintains a strong focus on service continuity, risk management, and sustainable delivery models.

• You will need to:

• Provide visible and effective leadership to a statewide team, fostering a culture of accountability, collaboration, inclusion, and continuous improvement.
• Build organisational capability by developing people, strengthening leadership practices, and supporting performance through clear expectations, mentoring, coaching, and feedback.
• Drive operational excellence, ensuring service reliability, responsiveness, and continuous improvement in a 24×7 environment.
• Lead the development and implementation of business continuity plans, operational programs, and service improvements aligned to organisational objectives and agreed strategies.
• Establish and maintain strong relationships with stakeholders to translate business needs into clear service priorities and outcomes, balancing demand, risk, and available resources.
• Ensure services are delivered in line with agreed standards, policies, and governance frameworks, and that risks are actively identified, managed, and escalated where required.
• Provide authoritative advice and guidance to senior executives, line management, and stakeholders on complex service delivery and operational matters.
• Coordinate the planning and delivery of integrated, cost-effective, and sustainable solutions that improve the customer experience and support long-term service maturity.
• Represent the unit at relevant forums and meetings, contributing to whole-of-organisation discussions and decision-making.

• Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

  What we are looking for:

  While experience in ICT and SOE environments is highly valued, we also welcome applications from experienced managers with demonstrated success leading technical teams and delivering outcomes in complex service environments. Candidates will be assessed primarily on their leadership capability, people management skills, and ability to deliver results through others, rather than on deep technical expertise.

  Your application should demonstrate your ability to:

• Lead and motivate teams through change, ambiguity, and continuous improvement.
• Build capability and embed operational excellence within service-based teams.
• Engage stakeholders effectively and align services to organisational priorities.
• Deliver high-quality customer-focused services while managing competing priorities and resource constraints.
• Translate strategy, programs, projects, and business continuity plans into practical, achievable operational outcomes.
• Provide trusted, well-reasoned advice on complex issues and contribute constructively to strategic decision-making.
•  

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania:

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment:

Permanent full time, day worker (with on call roster as required) position, working 76 hours per fortnight, commencing as soon as possible.

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $128,102 to $134,832 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Benefits available to eligible candidates:

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility:

Applicants should note the following criteria are desirable:

• Tertiary, or recognised vocational, qualifications in a relevant discipline.
• Relevant IT industry experience and certification.
• Current Driver’s Licence.

Note: - Please refer to the Application Guide for more information of pre-employment check.

Position Features:

• Some regular out of hours work and participation in on-call services is a requirement of this role to meet specific needs and deadlines.
• Some interstate and intrastate travel may be required.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

ICT Manager - Band 7 (WORD)

Application Guide:  

Department of Health - Applicant Guide (WORD)

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

*Applications from Recruitment agencies will not be accepted for this role 

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Chris Willson
Position: Senior Manager - Client Services
Phone number: 03 6166 9614
Email address: chris.willson@health.tas.gov.au

What it is like working at the Department of Health? 

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify 

One Health Podcast - Apple 

Tasmanian Health Careers | Tasmanian 

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.